Reference

Legal Policy and Account Protection

When you open an account with us, your data security and transaction clarity matter.

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Explore the Lobby Read FAQ
ligamansion3 Legal Policy and Account Protection
HOW TO REACH US

Legal and Account Support Channels

Live Chat Open the chat widget in the lobby footer.
Email Support Send account security or legal requests to [email protected].
Account Settings Access your legal documents, withdrawal history and data preferences directly in the Account menu…
YOUR DATA HANDLING

How We Protect Your Information

Encryption and Storage

All deposits, withdrawals and account credentials are stored on servers encrypted at rest. Payment data is never cached in email or chat logs. Your account is your exclusive login; we do not retain copies of your password.

Withdrawal Verification

Before any withdrawal is processed, we verify your identity and confirm the destination account matches your registration. Withdrawals via DANA, OVO, GoPay and QRIS are checked for fraud signals and typically clear within 5 minutes.

Cookie and Tracking Policy

We use session cookies to keep you logged in and to measure lobby usage (which games are played, at what time). These help us detect unusual account activity and prevent unauthorized access. You can clear cookies anytime in your browser settings.

Data Retention

Your account information is retained for the life of your account plus 7 years for tax and legal compliance. After account closure, we delete personal data except where law requires us to keep records. Request your data or deletion via email to [email protected].

Dispute and Reversal Process

If you dispute a charge or claim unauthorized access, contact us immediately. We investigate within 48 hours and may reverse the transaction if fraud is confirmed. Provide your account ID, the transaction ID and a brief description.

Account Access Rights

You can download a copy of your account data, transaction history and any communications with support at any time through Account Settings. Changes to your data can be requested via live chat or email with proof of identity.

Frequently Asked Legal Questions

Contact our support team immediately via live chat or email. We'll verify your identity using your registered email and phone number, then reset your password and review recent logins. If unauthorized transactions are found, we initiate a dispute and may reverse them within 48 hours.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 5 minutes after verification. Bank transfers may take 1–2 hours depending on your bank. We verify every withdrawal for fraud before processing, which may add up to 24 hours if your account shows unusual activity.

We collect your name, phone number, email, deposit and withdrawal history, game activity, and IP address. This data is encrypted and stored securely. We never share it with marketing partners, advertisers or third parties. Only our support and compliance teams access your data to verify withdrawals and investigate disputes.

Yes. Go to Account Settings > Security > Data and Export. You'll see your full transaction history, game logs and support chat records ready to download as a file. If you need older records, email [email protected] and we'll send them within 48 hours.

Open live chat or email support immediately with your account ID and the transaction ID. Include the date, amount and payment method. We'll review your login history and device activity. If fraud is confirmed, we reverse the transaction and issue a refund to your original payment method within 5 business days.

Yes. Our app encrypts all data sent between your phone and our servers using the same technology we use on desktop. Your login session is stored locally on your device only and is cleared when you log out. Never share your login with anyone, and always log out after playing.

Your account data is stored on secure servers where local law permits. Access is limited to our support and compliance teams based in Indonesia. Payment data is processed through DANA, OVO, GoPay and QRIS infrastructure according to their own security standards and regional data laws.

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